SHIPPING & DELIVERY
HOW WILL MY ORDER BE DELIVERED?
Your order will be dispatched once payment is received. Spirituelle has selected Australia Post – Parcel Post for all orders within Australia. Delivery times depend on where you live so allow 2-8 business days for Capital cities and 6-21 business days for regional & remote areas.
Orders received before 2 pm (Queensland time) Monday to Friday are posted same day (barring the unforeseen). Orders placed on a weekend or public holiday will be processed the next business day.
DELIVERY WITHIN AUSTRALIA
Spirituelle offers FREE Standard Postage for orders OVER $100.00
*A Postage & Handling Charge of $9.00 applies to orders under $100.00
For just $11.00 Australian customers can opt for the Express Post option at Check Out.
*Express Post Delivery will take 1–2 Business Days to major centres in Australia. If you are outside the Australia Post Express Post Network it may take an extra day.
There are flight disruptions and cancellations impacting all inbound and outbound items to USA and elsewhere.
Australia Post expect delays to USA of up to 4 weeks due to COVID-19 flight cancellations and government restrictions
Express Post items will be given priority over Standard items during this time
We now use only Express Post for International customers until flights return to some sort of normality . US Customers, please allow 3 - 4 weeks.
All other countries please check with your Postal Service.
*Any duty and taxes incurred in the country of destination are the responsibility of the customer. If you require further information about your countries taxes and duties you will need to contact your local customs office directly.
TRACK MY INTERNATIONAL ORDER
Tracking numbers are emailed to customers on the day orders are posted. Once you have your tracking number you can now track your order here Australia Post.
Once your order has left Australia it may be more accurate to track the item using the Postal tracking tool for your own country
*Wholesale Customers please see the Wholesale FAQ page or Contact Us