Exchange & Returns
To avoid exchanges and returns in regard to incorrect sizing please check size charts with each of our styles. When placing an order we are always happy to help in determining what will be the best size and fit for you!
* Please note the measurements in the size charts are for the garments so allow some extra room for comfort.
Please contact us within 7 days should you like to make a change to your purchase.
All returned products must be:
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Returned within 30 Days
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Be in a saleable condition. That is unused and undamaged
To return a purchase for a refund
Then post the garment/s in original condition and packaging to:-
Spirituelle Pty Ltd – Returns
PO Box 8669
Gold Coast MC
Queensland 9726
Australia
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*Return postage is at the customers expense
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Refunds are for product only and do not include any postage paid by the customer (ie on all orders under $80)
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Once we receive returned items we will issue a credit card or paypal refund
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If we think items have been worn or used, then we reserve the right to refuse a refund or exchange
To return a purchase for an exchange
Whatever you requirements may be either a different size or another product you will need to place a New Order. Once received we will dispatch same day if received before 2pm or next day if your order is received after 2pm.
Then post the garment/s in original condition and packaging to:-
Spirituelle Pty Ltd – Returns
PO Box 8669
Gold Coast MC
Queensland 9726
Australia
-
*Return postage is at the customers expense
-
Refunds are for product only and do not include any postage paid by the customer (ie on all orders under $80)
-
Once we receive returned items we will issue a credit card or paypal refund
-
If we think items have been worn or used, then we reserve the right to refuse a refund or exchange
Sale & Clearance Items
We are unable to offer refunds on sale items. Should your purchase be not suitable we can offer a "Store Credit". Items must be returned within 30 days of delivery in a slaeable, unused and undamaged condition.
Then post the garment/s in original condition and packaging to:-
Spirituelle Pty Ltd – Returns
PO Box 8669
Gold Coast MC
Queensland 9726
Australia
-
*Return postage is at the customers expense
-
Refunds are for product only and do not include any postage paid by the customer (ie on all orders under $80)
-
Once we receive returned items we will issue a store credit
-
If we think items have been worn or used, then we reserve the right to refuse a refund or exchange
Defective or Damaged items
We ask that you please notify us within 7 days of receipt of your goods. Defective or damaged goods must be returned within 30 days of purchase.
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name
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order no.
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postal address and phone number
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Image or description of fault
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Request for replacement or refund
Once we receive your email we will send reply paid details for the return of the item.Once we receive and review your damaged item we will refund the original price of the goods plus any freight charges incurred.
Should you like a replacement we will post the item at no extra charge.
