ALL EXCHANGES & RETURNS
To avoid exchanges and returns in regard to incorrect sizing please check size charts with each of our styles.
When placing an order we are always happy to help in determining what will be the best size and fit for you!
* Please note the measurements in the size charts are for the garments so allow some extra room for comfort.
Returns Policy - Process
Step 1 – Please Notify us by phone 1300 881 278 or email email@example.com and include:-
- Order No.
- Postal address and phone number
- Is it an Exchange (Step 1a) or Refund (Step 2)?
Step 1a - Exchange (Change of size, colour or style)
- Send your garment back for a refund (Step 2)
- Place a NEW order for the required item (This means you get the product quickly and hopefully while stock is available)
Step 2 - Refund
Post the garment/s in original condition and packaging to:-
Spirituelle – Returns
PO Box 8669
Gold Coast MC
- Return postage is at the customer’s expense
- Parcel Tracking is advisable
- Refunds are for product only and do not include any postage paid by the customer
- Once we receive returned items we will issue a refund
- We are unable to offer refunds on Sale items. Should your purchase of a Sale item be not suitable we can offer a "Store Credit".
- It is rare but sometimes garments maybe defective or damaged. We ask that you please notify us within 7 days of receipt of your goods. Images would be appreciated.
- If we think returned items have been worn or used, then we reserve the right to refuse a refund or exchange