Exchange & Returns
To avoid exchanges and returns in regard to incorrect sizing please check size charts with each of our styles. When placing an order we are always happy to help in determining what will be the best size and fit for you!
* Please note the measurements in the size charts are for the garments so allow some extra room for comfort.
Please contact us within 2 days of receipt of purchase should you like to make a change to your purchase.
To return a purchase for a refund
Email all details including
- name
- order no.
- postal address and phone number
- reason for return
To:- info@spirituelle.com.au
Then post the garment/s in original condition to:-
Spirituelle Pty Ltd – Returns
PO Box 8669
Gold Coast MC
Queensland 9726
Australia
- *Return postage is at the customers expense
- Refunds are for product only and do not include any postage paid by the customer (ie on all orders under $80)
- Once we receive returned items we will issue a credit card or paypal refund
To return a purchase for an exchange
Email all details including
- name
- order no.
- postal address and phone number
To:- info@spirituelle.com.au
*We will put aside your required garments. If the exchange item is “out of stock” we can offer a Refund or a Store Credit to be placed against another item or used in the future.
- Whatever you requirements may be either a different size or another product you will need to place a New Order. Once received we will dispatch same day if received before 2pm or next day after 2pm.
For a refund Post the garment/s to:-
Spirituelle Pty Ltd – Returns
PO Box 8669
Gold Coast MC
Queensland 9726
Australia
*Return postage is at the customers expense
- Once received we will process a refund for the items *Refunds are for product only and do not include any postage paid by the customer (ie on all orders under $80)
Sale & Clearance Items
Unfortunately we are unable to offer Refunds on Sale items. Should your purchase not be suitable we can offer a "Store Credit".
Email all details including name, order no., postal address, phone number and reason for return to:-
info@spirituelle.com.au
Post the garment/s in original condition to:-
Spirituelle Pty Ltd – Returns
PO Box 8669
Gold Coast MC
Queensland 9726
Australia
- *Return postage is at the customers expense
- Refunds are for product only and do not include any postage paid by the customer (ie on all orders under $80)
- Once returned items are received we will issue and email a Store Credit
