Spirituelle keeping you cool in cotton…

ALL EXCHANGES & RETURNS

Returns Policy - Process

Step 1 – Please Notify us within 7 days by phone 1300 881 278 or email info@spirituelle.com.au and include:-

• Name
• Order No.
• Postal address and phone number
• Is it an Exchange (Step 1a) or Refund (Step 2)?

Step 1a - Exchange (Change of size, colour or style)

• Send your garment back for a refund (Step 2)
• Place a NEW order for the required item (This means you get the product quickly and hopefully while stock is available)

Step 2 - Refund

Post the garment/s in original condition and packaging to:-

• Please include name and order number
• Return postage is at the customer’s expense
• Parcel Tracking is advisable
• Refunds are for product only and do not include any postage paid by the customer
• Once we receive returned items we will issue a refund
• We are unable to offer refunds on Sale items. Should your purchase of a Sale item be not suitable we can offer a "Store Credit".
• It is rare but sometimes garments maybe defective or damaged. We ask that you please notify us within 7 days of receipt of your goods. Images would be appreciated.
• If we think returned items have been worn or used, then we reserve the right to refuse a refund or exchange

SALE & CLEARANCE ITEMS

• name
• order no.
• postal address and phone number 
• reason for return

• *Return postage is at the customers expense
• Refunds are for product only and do not include any postage paid by the customer (ie on all orders under AUD AUD AUD $80.00)
• Once we receive returned items we will issue a store credit
• If we think items have been worn or used, then we reserve the right to refuse a refund or exchange